Is Social Advertising The Future of Madison Avenue?

Even as digital advertising is up (it's no secret of the declining engagement within traditional), it is clear that consumers are not interested in repeating the same invasive advertising experience at a time when recommendations from family, friends and professional peers are more trusted sources of information. There is a reason that the banner ad is also on the decline.

And then there is Facebook, protecting the interests of community by eliminating ads as noise with a preference towards advertising as relevant content. Advertising as being a part of the conversation. Advertising to be shaped by the consumer, in real time, if relevant, if it brings value and connects in a way that friends want to share.

Nielsen analyzed results from 79 ad campaigns on Facebook over a period of six months to determine the effectiveness of social advertising. They found that social advertising, on average, generates a 55% greater lift in ad recall than non-social ads. In a separate study conducted in 2011 they found that 76% of U.S. web consumers said they most trusted recommendations from personal acquaintances.

And so the data shows that yes, the future of digital advertising is most definitely going to be social, but I don't think that Madison Avenue will be able to effectively service it for a few simple reasons:

1. Creative Control: Mad Ave is still about creative control. It is the discipline you need to create magnificent commercials but not the skills required for social advertising.

2. Silo'd Traditional Media Buying: The traditional media buyer gets in - then gets out. They do not participate in the conversation, nor do they help shape the story or adapt the buy based upon the conversation. The media buyer of the future will follow the conversation, create engagement and participate in the flow of the story.

All of these things are what we in PR have been doing for years. Authentic engagement combined with earned media expertise that allows us to turn on a dime and evolve the story to bring relevance to the conversation and make you, our clients, matter more.

 

Will all software eventually run in the cloud?

Imagine having remote access, via a tablet or low-end desktop, to the most powerful desktop setup with automated software and security updates constantly being installed for you. Imagine having never to pay hundreds of dollars for the latest software, but rather being able subscribe to most of what you need for less than $10 per month, including an internet connection faster than most businesses. Think of it like paying for cable (when cable was affordable).  For a set low price you get the basics. A base OS, with the software basics such as Microsoft Word, Powerpoint, Excel etc all pre-installed. Then imagine being able to add any other application that you needed for a mere few dollars a month. That is what OnLive Desktop has started to deliver upon.

Right now, OnLive runs Windows 7, which is surprisingly easy to use. I cannot imagine how much better the experience will be once Windows 8 launches.

The most amazing thing about it is the ability for you to truly run a full computing experience in the cloud, available from anywhere; tablet, smart-phone or a cheap, low-end netbook that would normally never be able to open large Powerpoint files or even think about running photo or video editing software.

It takes a mind-shift.  One that is similar to the idea of 'renting access' to music via a subscription service similar to Spotify. Overall, the cost to the user drops considerably - while the demand for piracy is eliminated.

Once you try it, it truly is a mind-blowing experience. One that cannot help us question what the future of software will really be. If this is just the beginning, the current business model for creating and selling software could change dramatically. It could unseat today's software giants and completely eliminate the advantage of the hardware and software coupling that Apple holds so precious today. Perhaps that is why Apple has been so focused on the cloud lately.

The service, available to Android and Apple iOS users, brings a copy of the Windows 7 desktop interface to a user's tablet through the cloud. A free version brings with it 2GB of storage and access to most Windows applications including Microsoft Word, Excel and PowerPoint. A premium version for $4.99 per month also offers access to other cloud-based storage services, as well as a fast web browser. Versions for the PC, Mac and TV are coming soon.

The problem with Google+

Google has often competed in markets it had no long term interest in participating in, just for the sake of drawing attention to or advancing a specific area for the overall benefit of search. That is not the case here. Personal data is sorely needed for search to evolve to the next level and deliver results that are more relevant to individual needs and interests. Google is late to the game and badly needs a social win. 

When Facebook crept up and stole MySpace, it was still early. Facebook realized the value of real friends vs an endless accumulation of connections to folks you did not know. Much has happened within social platforms since. Geotagging, e-commerce, currency, gaming, the ability to follow strangers sans-permission, targetted advertising, predictive search and the beggining of what is now evolving towards advanced government regulatory intervention surrounding the often gray areas of privacy.

In other worlds the 'Beta' period for social is over. Folks on all sides have deep experience and opinions as to how the tools work along with expectations as to how they want to engage with them. The players involved have deep pockets and influence and one could argue that the features listed above are pretty much becoming the greens-fee - a commodities list easily replicated.

So, what matters most? The size and quality of community. Facebook is larger than most countries in population. In order for a citizen of any country to want to immigrate over to that of another, you need a combination of 'things are pretty bad at home', combined with 'have you seen what you can do over there?' in order to feel as if your life will be infinitely richer and better tied to your community in order to justify defection or the need to carry multiple passports.

While Google+ is growing quickly, it posseses none of these qualities. Certainly not in functionality after the latest Facebook developments, nor in quality of voice. Most active users are those of us in the industry talking to ourselves. A great tool for us, but as the general population comes on board I become embarrassed for having invited my friends after having heard too many of them tell me they 'don't get it', and that the conversations are not relevant to them. Now, while that may change, there is still not enough reason to immigrate and carry 2 passports. For most folks 1 is already too much to manage...let's not forget about LinkedIn or Twitter.

To my next point, who are you to be on Google+? As people, we naturally like to express the many different sides of our personality depending on where we are. From the langage we use, to the tone of our voices, work and play call for and bring out differenct sides of us. There are many other instances too; think about gaming and our creation of avatars, or our foray into finding the perfect mate amdist online dating communities. While circles was and still is a great concept allowing us to broadcast or speak to specific groups of people, I'll argue that it becomes very difficult to manage all the complex sides to our personalities meant for work and play within one community. Facebook has also now greatly enhanced, and copied, circles via it's own smart lists.  Google+ forces us to generalize our own brand as we cannot easily separate our different personas.

Google has approached Google+ in the wrong way. It's gone top-down and sought to replicate and one-up the tools of current competitor communities. What it should do, is capitalize on what it has that the others do not have. Search data. If it could build a social graph reverse engineered to advance it's prime goal of organizing the world's information, we may just all get a personalized version of that information and have a better reason to join.

For a more detailed analysis and additional viewpoint read this post from Mathew Ingram at GigaOM

 

Connecting the virtual with the real, and why we are not there...yet...

Connecting with long-lost high school buddies is nice. We reconnect virtually as familiar faces bring back a flood of memories. In most cases we will never see these people in real-life again. Families and friends are drawn closer via virtual walls but it is not a replacement for being there.

For the opportunity to participate we need to post, check in, tag or be tagged. A duplication of the real. A broadcast or a brag for those that missed it. It takes real work. Time...when we no longer seem to have any. To not participate is to be invisible. To not comment is to shun the clan. There is even a study that shows that those who do not participate online cannot be trusted.

What I really wander about is the need to have to manually duplicate all of our actions. I long for the time when our technology evolves to the point of organic connectivity. When our whereabouts and check-ins, the images of what we see and the feelings related to our actions are filtered based upon our preferences and broadcast to those we care about automatically. To feel one another's thoughts when we need to, to see what they see when they want us to...without having to go on-line - because we are online already.

But is this what we want...a neural web that feeds us? Maybe we do not need to take it that far, but we live in the real world and we need our networks to support us as we walk about; live, love and laugh together vs. late nights in solitude fueled by the glow of our LED monitors.

We need the virtual and the real worlds to collide. We need to remember that one only exists because of the other. We will get there, but we have a ways to go. Until then, stay close.

Prediction: Facebook or Twitter to buy Katango within 3-6 months...

With the rise of Google+ and your ability to sort your friends into as many categories (circles) as you would like, it's the ultimate privacy setting as you can elect who sees what on a post by post basis! How are Facebook and Twitter to compete? Of course you can already sort your friends inside of Facebook, but the usability of this feature is buried and involves a maddening process. Twitter does not have this feature at all! Not to mention that this type of activity is easily embarked upon at the start of building your network as opposed to having to go back and group hundreds of friends after-the-fact...who has the time for that?!

Enter Katango. Via Facebook connect, Facebook friends are automatically grouped based upon not just your relationship to them, but based upon all communications between linked friends - along with Katango's secret sauce. I was a sceptic at first, but I was amazed at the accuracy and 'magic' of how fast the application was able to group my friends. Facebook or Twitter simpy have to buy this company if the have any hopes of competing with the privacy and usability of Google+'s 'circles'.

Katango, I am sold. It's a no - brainer. Can you help me to automatically do the same for Google+?

 

Watch as GooglePlus becomes the place for Brands.

In the early days, there is no shortage of conjecture. Remember how Facebook, Twitter and MySpace started? They were very different early on. Some say Google+ is more of a threat to Twitter than Facebook....and maybe Tumblr too. Given the power of the Google brand Google+ has had an astounding rate of adoption - but those that are joining are the early adopters, the media...the tech savvy...and believe it or not, Brands too.

This never happened at Facebook. Brands tip-toed in. Damned if they did, damned if they did not. With Google+ they have marched in the door from day 1 and Google is bending over backwards to make a place for them. It took both Facebook and Twitter forever (web-time) to make a plan for Brands. At it's core, Google's revenue stream is from Brand advertisers. Google has little interest in privacy and has always been an advocate of openness.

But you still need community - and lots of it. With 10MM users to date, Google is well on it's way and the influencers and news organizations whom have flooded this early on will draw the average consumer...who doesn't have a gmail account?!

Google+ also has the feature set that will appeal to Brands:

No 140 character post limit! Perfect for brands, with the type of engagement features that Twitter lacks.

Hangouts are also the perfect place for Brands to engage with members of the media and consumer influencers. The perfect focus group - a virtual test kitchen at practically no cost.

Not to mention Sparks, the perfect place for folks to list the things they like...and the perfect place for Google to serve up Brand related to our interests.

But Google+ is deafening. Not a place I feel like I want to collect my friends. Even the power of carefully curated circles cannot drown out the noise and focus the conversation. I'm exhausted already!

Google+ won't kill Twitter, nor will it kill Facebook or Tumblr, but it may just become the primary home for Brands, News Organizations and Publishers. The place to kickoff each press release and the definitive place to engage.

New top-level domains will change the way we navigate.

You know that domain that you want?...well, it's taken. At least the .com version of it anyway. What else is there, unless you want to be a .org, or carry the patriotic flag of your country as in .de (Germany) or .uk (United Kingdom)?

It's true, soon anyone will be able to register and buy any top-level domain. Top-level being the 'thing' after the 'period', as in .'com'. But it ain't cheap. At almost $200k, top-level or root domain's are not like buying URL's already associated with a .com. In other words, it's not for you and me - but meant for companies, industry verticals, causes, political parties, countries, cities, or even towns that can afford it. Big brands like Canon Cameras are already in line to purchase .Canon.

Does all this really matter? Yes - in a big way. My guess is that as this is adopted, more and more folks will align with a common navigation, much in the same way that desktop applications follow the same menu options. Let me explain. Lets say a brand like Nike bought .Nike. Rather than having to go to the homepage to find out how to find information on its officers, products or careers, you will most likely just be able to type in officers.nike, products.nike or careers.nike - something that is impossible to do today because we do not know the web-directory structure that the company uses. Companies also do not follow a common directory structure as directories are often based upon navigation and are slaves to .com. Even more importantly, most folks are not used to thinking that way - this will change.

This change will make things simpler for everyone to start using a common language - much like the menus across most applications. You could of course always navigate to the homepage to find what it is you are looking for, or just Google it. But chances are, since companies will now control the root, along with related re-directs, that you will be able to easily navigate directly to your general area of interest as we all start to use similar terminology and naming conventions.

Google may not be happy about that.

Are We Ready for the Era of .Anything?